Question 1

What is PromoHub and who is it for?

Accepted Answer

PromoHub is a traffic marketplace where creators and agencies buy verified promotion services from vetted traffic providers. The platform supports OnlyFans and major creator-platform accounts and works for both individual creators and management agencies.

Question 2

Who can register and what are the age requirements?

Accepted Answer

Registration is open to users aged 18 or older who can legally enter into digital service agreements. PromoHub does not serve minors. Providing false age information leads to permanent account termination and forfeiture of balance.

Question 3

How are platform fees calculated for clients?

Accepted Answer

Client checkout shows the provider service price plus a rank-based platform fee. The rank is calculated from 90-day spend volume — Bronze 15%, Silver 12%, Gold 10%, Platinum 7%, Diamond 5%. The final amount is always shown before payment confirmation.

Question 4

How does the provider get paid and what's the markup model?

Accepted Answer

Providers set their own service price. The platform adds a 5% markup on top of the provider price to form the public price, then adds the client rank fee on checkout. Providers receive their listed provider_subtotal in full; markup and rank fee go to the platform.

Question 5

Which deposit methods and networks are supported?

Accepted Answer

USDT deposits via NowPayments on TRC20 (Tron), ERC20 (Ethereum), and BEP20 (BNB Smart Chain). Always match the network on the receiving address — wrong-network transfers may be unrecoverable. Crypto transactions are non-reversible.

Question 6

Can I cancel an order after payment?

Accepted Answer

Queued orders can be canceled with instant refund to wallet balance, including full reversal of platform fees. Once an order enters In Progress, direct cancellation is unavailable — use the dispute flow if the delivery does not meet offer terms.

Question 7

How does escrow work and what is the 72-hour auto-approval?

Accepted Answer

When you place an order, funds are debited from your wallet and held in platform escrow. After the provider submits the delivery report, you have a review window (default 72 hours) to confirm or open a dispute. If no action is taken within the window, the order is auto-confirmed and funds release to the provider.

Question 8

What documents should I attach in disputes?

Accepted Answer

Attach dated screenshots of the offer terms, the delivery report, and the discrepancy you observed. Provide the order ID, expected vs actual numbers, and any third-party metrics that prove the mismatch. Structured evidence speeds up admin review and improves outcomes.

Question 9

How are disputes resolved and what are the possible outcomes?

Accepted Answer

An admin reviews evidence from both client and provider. Possible outcomes: full refund to client, partial refund proportional to delivered scope, or release of full funds to the provider when the delivery meets offer terms. Decisions are final.

Question 10

What is the browser extension and why is it required?

Accepted Answer

PromoHub provides an optional Chrome browser extension that helps connect creator-platform accounts and report basic delivery metrics. It runs in hibernate mode by default, performs DOM-only scraping on your own logged-in sessions, and respects idle gating. The extension never stores your platform passwords.

Question 11

Is my creator-platform session safe with the extension?

Accepted Answer

Yes. The extension does not exfiltrate session cookies or login credentials. It reads data only from pages you yourself navigate to (or that are loaded in a hidden tab on a 30-minute cadence while Chrome is active) and only when you are idle. Telemetry is hashed and minimized.

Question 12

Why do I see compatibility warnings on offers?

Accepted Answer

An offer has minimum requirements for the connected account type (creator platform, region, status). Open Accounts, set the correct active account that meets the offer's requirements, then return to the offer and refresh.

Question 13

What are provider levels (Base / Expert / Elite)?

Accepted Answer

Provider levels reflect track record, completion rate, and dispute history. Higher levels unlock larger order caps, faster payout cycles, and priority placement in marketplace search. Levels are re-evaluated on a rolling basis using completed-order metrics.

Question 14

How do client ranks (Bronze → Diamond) progress?

Accepted Answer

Ranks are based on rolling 90-day spend on completed orders. Higher rank = lower client fee at checkout. Refunded or disputed orders do not count toward rank. Rank is updated daily.

Question 15

How do payouts to providers work?

Accepted Answer

Provider earnings accumulate in the provider wallet after order confirmation. Withdrawals can be requested in USDT to a provider-controlled wallet. Withdrawal requests are reviewed and processed by the admin team within standard SLA windows.

Question 16

What can I do with cross-promotion?

Accepted Answer

Cross-promotion lets providers exchange traffic between their own creator accounts in a barter format. Requests are created from the Provider → Promote section and tracked separately from paid marketplace orders.

Question 17

What languages and currencies does PromoHub support?

Accepted Answer

The interface is fully bilingual: English and Russian. All balances, prices, and reporting are denominated in USD-pegged USDT regardless of the deposit network.

Question 18

How fast are payout or deposit incidents resolved?

Accepted Answer

Critical payment incidents (stuck deposit, wallet discrepancy, security event) are first-response within 1 hour when you provide user ID, tx hash, exact amount, network, and screenshot. Disputes are resolved within 12 hours; general inquiries within 24 hours.

Question 19

Where can I report a security issue or compromised account?

Accepted Answer

Email support@promohubapp.com with subject prefix [Security] and include your user ID plus details of the suspicious activity. Change your password and terminate active sessions in Settings immediately while waiting for support.

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